From the GCEO’s Desk

Paul Russo

EBS Group Chief Executive Officer

Welcome to KCB Group Plc,
For over 120 years, KCB Group has been a constant in East Africa’s evolving financial landscape. Operating across seven markets, we have consistently fueled progress, opened East Africa to the world, and connected people to businesses, communities to opportunities, and entrepreneurs to possibilities. As a catalyst for development, we prioritize making a difference for all our stakeholders. Our promise is to fulfil our customers’ ambitions, facilitate economic growth, and advance financial inclusion whilst making a positive social impact in the communities we serve. We achieve this by offering a comprehensive suite of financial products and services across retail banking, corporate banking, investment banking, asset management, and bancassurance intermediary.

In addition, we offer digital financial services, mortgages, and Shariah-compliant products, continuously prioritizing customer satisfaction by improving solutions, creating frictionless processes, and refining our products. As customer expectations evolve and the demand for seamless, personalized experiences intensifies, we have gained a competitive advantage through customer-centric innovations. Through our digital propositions, we ensure round-the-clock accessibility, aligning with customers' preferences for convenience and flexibility. The Bank is also committed to sustainability. We understand that climate change is one of the most pressing issues facing our planet today.

Subsequently, we strive to make a positive impact on the environment and society through responsible banking practices, fostering stakeholder transition to a sustainable future, and advocating for policies that protect our planet and promote environmental equity. As a member of the Net Zero Banking Alliance, we are actively working towards achieving our Net Zero goal by 2050. Through our Foundation, we work to deliver shared value through impactful programmes across the region. At the heart of our business is our commitment to people. KCB Group story is incomplete without our staff. We continue to invest in our employee value proposition with the aim of supporting them to thrive inside and outside the workplace.

In addition, we deliver superior shareholder value hinged on business growth, diversification, and enhanced efficiencies to achieve strong and sustainable financial performance whilst building a future-proof business. As we look to the horizon, KCB is in a strong position, and we are confident in our outlook. Nonetheless, we acknowledge that we stand at the cusp of a new era. An era poised to define our future, a future in which I have full confidence in demonstrating growth and stability and serving our growing customer base even better. KCB Group has a strong foundation, a clear path forward, and a strong sense of purpose: For People. For Better. Thank you for choosing KCB Group. We look forward to serving you and building lasting partnerships that create value for all.

Paul Russo, EBS Group Chief Executive Officer