Ethics

KCB Group is committed to creating and maintaining an environment throughout the Group in which good business ethics prevail and a trust-based internal culture is maintained. KCB Group is as such committed to the fundamental values of integrity, transparency, accountability, and adopts a zero-tolerance position to all forms of corruption, bribery and unethical business practice at the workplace.

As such, in KCB we adopt a zero-tolerance position to all forms of corruption, bribery and unethical business practice, and at all times we consider and address the Reputational impact of the business decisions we make.

KCB Group maintains a Group Code of Ethical Conduct whose obligations apply to all Directors and employees of KCB Group, and to suppliers, consultants, agents, and others acting for and in relationship with the Group.

Anti-Bribery & Corruption

KCB Group prohibits the offer, gift, or acceptance of a facilitation fee, bribe, or inducement in any form, including cash token and kickbacks, on any portion of a contract payment, or the use of other routes or channels to provide improper benefits to customers, agents, contractors, suppliers, or employees of any such party or government official within or outside Kenya. Gifts in the form of cash are not permitted.

All staff and others working for or on behalf of the KCB Group have access to mechanisms to facilitate reporting of suspected incidences of bribery and corruption, unethical conduct, and other wrongdoing. Independent externally hosted and confidential mechanisms are maintained, as well as internal systems. Adequate mechanisms are also maintained to confidentially advise and guide on how to handle and report wrongdoing.

KCB group operating entities maintain ethics education and awareness programs and initiatives that foster a culture of open and honest communication and provide advice on questions about ethical conduct and compliance.

KCB Group maintains a Bribery and Corruption Prevention Framework that guidesstaff on how to avoid and counter bribery and corruption. Persons holding positions of authority in the Group or its operating entities are required to report knowledge or suspicion of bribery to the requisite authorities in the respective jurisdictions.

Political Contributions

KCB Group prohibits any contribution of corporate funds or other corporate assets, directly or indirectly to, or in support of, any political party, political committee or candidate for public office.

Ethical Business Relationships

All KCB Group Directors and employees are required to declare their interests with any third parties that involved in business relationships, and especially where they have a role in determining the business relationship.

Ethical Human Resource Management Practices

KCB Group’s recruitment, selection, training, promotion, performance management, recognition and career management policies and procedures reflect KCB Group’s commitment to ethical Conduct. KCB Group finds all forms of harassment unacceptable and maintains that all employees have the absolute right to work in an environment free from harassment and intimidation.

Ethical Competition and Adherence to Consumer Protection Regulations

All KCB Group Operating Entities’ employees and others acting for the Group are required to engage in fair competition and promotion of products and services.

Prohibitions on Conflicts of Interest

All KCB Group Operating Entities’ employees and others acting for the Group are required to ensure that their personal interests do not influence or appear to influence or business relationships and transactions. All KCB Group Operating Entities’ employees are required to declare any situation that poses a potential conflict of interest.

Protection of Proprietary Information and Confidentiality of Customer Information

Disclosure of proprietary KCB Group information without proper authorization is not permitted. All KCB Group Operating Entities’ directors and employees are also required to protect the confidentiality of customer information and transactions.

Prohibition on Insider Dealing

KCB Group Directors or employees are not permitted to trade in the shares or other securities of any entity at any time when the Director or employee, as a result of KCB employment, has “material non‐ public” information about that entity

Management of Environmental Risk

KCB Group maintains its obligation to its stakeholders; customers, shareholders, staff and the community to operate in a way that advances sustainability and mitigates damaging environmental impact.

Effective Communication and Whistleblowing

Effective communication systems are maintained to advise KCB Group staff, agents, major customers, contractors, and suppliers of the relevant aspects of Group policy requirements for Ethical Conduct and the elimination of bribery and corrupt practices. The Group maintains secure and accessible whistle-blowing policy and procedures through which employees and others are facilitated to raise concerns and report suspected wrongdoing in confidence and without fear of reprisal.

Voice your Concerns

To voice your concerns on:

  • Any form of unethical business conduct by any member of staff.
  • Any form of discrimination, harassment, or unfair people practices.
  • Any other ethics concerns that you would like to raise through a confidential platform.

Use any of the following confidential channels:

For calls:

  • Kenya – 0800720990 (toll free)
  • Tanzania – 0800110025 (toll free)
  • Uganda, South Sudan, Rwanda and Burundi - +27315715795 (standard international number)
  • Internal Reports – CISCO 2999, or 0203270999

International postal address for letters and documentation(Reported Externally):

  • Tips-off Anonymous, P.O. Box 774, Umhlanga Rocks, KwaZulu-Natal, South Africa, 4320 or
  • Deloitte Consulting Limited, Deloitte place, Waiyaki Way, P.O. Box 40092-00100 Nairobi, Kenya
  • International fax number for transmitting tip-offs or sending documentation to support a telephone conversation - 0027315607395